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Frequently Asked Questions
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Questions about Purchasing
If I am
purchasing tickets for someone else will they need to have my credit card?
You can
fill in their name as the pickup. If you fill in their name as the pickup name,
they will only need their photo id and receipt printout. Please note, you may
be required to fax back a credit card authorization form as well as a photocopy
of your credit card and id.
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Trouble Purchasing Tickets
My card
was declined, what should I do?
There are a few reasons your card could be declined:
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Your address did not match the one your bank has on file. Please make sure your
full address, including zip is correct.
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You entered an incorrect CVV number. The CVV number is the 3 digit number at
the end of the string on numbers on the back of your card (VISA, Mastercard,
Discover) or the 4 digit number on the front (American Express).
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Your limit is exceeded.
When a card is declined on a debit check card, your bank may hold the funds for
24-72 hours before releasing them. The charge will not go through. This is
merely a hold that drops off. Please do not contact us regarding declined cards
unless you still see the pending hold after 5 business days.
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I am
trying to register but it says "email address already in use".
If you
are receiving this message, you have already purchased tickets with us before
and already have a Wantickets account. If you do not remember the password you
can click the "forgot password" link and your password will be emailed to you.
If you do not receive this email please contact
support@wantickets.com from the email that is attached to your account
and your password will be provided to you.
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Questions about an Event
Can I
purchase tickets at the door?
Presale
tickets are highly recommended as many shows will sell out ahead of time. Entry
is not guaranteed without an advance tickets and the ticket price is usually
much higher at the door.
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I am
looking for a show that is not listed on the website.
Promoters
and venues use our website to post their events. If the event is not currently
listed, please check back at a later time. If the event is not listed at a
later time we may not be providing the ticketing.
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Questions about an order already placed
Where do
I pick up my tickets?
Unless
noted otherwise, all tickets are picked up at the event venue when doors open.
Please bring your id, credit card, and receipt printout.
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I did
not receive a confirmation receipt. How do I know if my order processed?
After
an order is placed you will receive a confirmation page with an order id and a
receipt is sent to your email address. If you did not receive the email receipt
you can track your orders online. Click on "MY ACCOUNT" at the top of
the wantickets.com hope page. Here you can access your receipts and account
info.
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How can
I change the pickup name on my order?
Please
send an email to support@wantickets.com.
Don’t forget to include your order ID and the new pickup name. We cannot change
the pickup name for events where sales have already closed. Last minute changes
will not be honored. The only way to guarantee the name has been changed is if
you have received an email from us confirming you of the change.
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How can
I change my order from will call to shipping?
First,
make sure that shipping is available for the event in question. If so, send an
email to support@wantickets.com Don’t
forget to include your order ID, the address for shipping (no po boxes please)
and an authorization to charge your card the $12 shipping fee. If you would
like us to ship to an address other than the billing you may be required to fax
us a credit card authorization form along with a photocopy of your photo id and
credit card.
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I want
to add tickets to my order or upgrade/exchange my ticket.
We
cannot make any exchanges, upgrades, or additions to an existing order. If you
would like to add more tickets you will need to place a separate order. All
orders will be honored at the door. If you would like to exchange or upgrade
your ticket you can request a refund for your original order (minus the
nonrefundable service charge) and you can repurchase the correct tickets.
Please note, not all refund requests for this reason will be honored.
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How do I
print a "Print at Home" ticket?
After
your purchase is completed there will be a link on the screen to print your
tickets. If you do not have access to a printer at this time here are
instructions on how to print your tickets from your account. Please note, you
can also print your tickets by clicking the "print tickets" link in the
receipt that is emailed to you after your purchase is completed.
Step 1:
Go to
the Wantickets.com home page and click MY
ACCOUNT in the navigation bar. Enter your email address and password
to log in. If you do not remember your password you can click the "forgot
password" link and it will be emailed to you.
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Step 2:
Click
the ORDER HISTORY button.
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Step 3:
Select
the order you wish to print.
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Step 4:
Click
the "print tickets" link in the receipt and print out your ticket(s). You must
bring these tickets with you to your registration point. The bar code on this
ticket will be scanned, please be sure to have this ticket with you.
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I need a
refund.
All
sales are final. Refunds are only given if an event is cancelled or
rescheduled. If an event is cancelled you will receive a refund minus the
nonrefundable service charge. If you encounter any issues at the event you must
contact Wantickets 5 business days following the originally scheduled date of
the event via a trouble ticket inquiry at support@wantickets.com
in order to request a refund. Failure to do so will waive your right to a
refund. Not all refund requests will be honored.
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I
purchased ticket insurance and need a refund.
All
claims should be directed to the provider at: Mondial Assistance at
1-866-456-3102 or by email at eventservice@mondialUSA.com
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